ARIVE

Customer Care

We're here to assist you with orders, returns, and product inquiries.

Topics

ORDERS & TRACKING

View order status, track shipments, and manage your purchases

RETURNS & EXCHANGES

Process returns, review policies, and initiate exchanges

SHIPPING INFORMATION

Explore delivery options, timelines, and fees by region

PRODUCT & SIZING HELP

Get sizing guidance, care instructions, and product details

Chat With Us

Mon-Sun: 8AM-8PM PST

+1 (212) 555 0123

Start Live Chat

Speak To Us

+1 (212) 555 0123

Mon-Sun: 8AM-8PM PST

Call The Team

Email Us

hello@arrive.com

We'll respond within 24 hours

Email Us

Frequently Asked Questions

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Refunds are typically processed within 5-7 business days after we receive your returned item.

Yes, we offer free exchanges within 14 days of delivery for a different size or color of the same item.

Sale items are eligible for store credit returns within 14 days. Full-price items can be returned for a full refund.

All duties and taxes are included in the price for GCC orders. International orders may incur additional customs fees.

Please contact us immediately with photos of the damage. We will arrange a free return and replacement.

Get In Touch

We typically respond within 24 hours